Pocket Family Feedback

Questions? Concerns? Suggestions? Our friendly staffs will respond to your queries asap!

  1. The quest 'Dance Audition' won't count my money

    In this quest you have to collect 700 000 coins, but it keeps reseting the count, meaning although I have over 1 000 000 coins, it currently says I have only collected 100 000, and yesterday it said 500 000.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. How do I move an item?

    I placed down the computer and i don't like where it's places. How do I move it?

    90 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. why my level has down

    I am level15 ,but today I open it my level goes Dow and my rooms and stuffs was lost.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. why I bought rooms are lost. I cost money to buy those

    My rooms which I cost money to buy are lost

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Problem

    I am up to level 15 and I can not complete the called "the great game" that asks for me to turn on the tv 3 times, but I've called 13 times and nothing happens, so I can not fulfill.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. 不好意思!

    不好意思!想問一下為什麼更新以後,XP值都是一樣沒變動過,也同樣停留在Lever25,麻煩跟進。謝謝。

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. New update same as old one?

    ??? What happened? No new messages? Nothing new. Please come out with proper update soon ... Really enjoy the game.

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. App is fun but it is a money scam!!

    Love the app but it is a money scam. The only way to enjoy it is to constantly use real money

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. My app crashed and I have spent about $30 on coins and hearts

    I have spent about $30 on coins and hearts. I'm on level 11. My daughter and I both have the app and are working on our own houses. Now I've lost all my work and money!! What can you do to get this back for me?

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. people who made pocket family... you should make a thing to expand into a basement, like you expand left, right, or up, there should be down

    how you expand left, right, or up, you should be able to expand down like going in to a basement (underground rooms!!!)

    8 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. how long...

    do we wait for next update? you said it'll be after New Years holiday but its February already!
    your holiday means Chinese holiday, I don't know.
    tell us the details even if its not settled, we'll be pleased and could be waited.

    1 vote
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  13. 1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Can't sell items

    Can't sell items, when dragged to store it says 'drag here to store' not sell

    11 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. How to move stuff

    To move room

    10 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. 14 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. When are you going to update?

    A building permit costs 482,000 coins. REALLY?!? The further I get the more real money I have to spend for coins. I thought that once I had more people with incomes in the house I would be able to do more? It seems that this app is all about your company making tons of real money off each player. If the app crashes we lose everything we've spent.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. My house got deleted

    I was already in level 18 and my game froze for about a week I was finally able to log in again and I come to find the game restarted it self not cool how can this happen?!?!!!! And is there a way to go back to my old game??

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. How do you send a guest to stay with your neighbour

    How do you send a guest to stay at your neighbours?

    3 votes
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