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I updated and now I can't even open it I'm so upset because I am like level 35 or more it used to even play without data now it won't

I updated and now I can't even open it I'm so upset because I am like level 35 or more it used to even play without data now it won't even do that I am so upset.

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  • AdminKooapps (Customer Support Agent, Kooapps) commented  ·   ·  Flag as inappropriate

    Did you say you are on level 35? Unfortunately, we only have level 31 at this moment. However, we will be releasing a new version of the game in the AppStore very soon. That will fix this issue. We're so sorry this happened. We are working really hard to improve Pocket Family. We hope you understand.

  • A commented  ·   ·  Flag as inappropriate

    I've tried what you've suggested on my iPad and still no luck. The game just crashes. Not sure why since this never happened before doing the update...

  • A commented  ·   ·  Flag as inappropriate

    Where is the customer support? I'm having the same problem and can't access the one in the game since it won't load beyond 20%.

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