After installing the latest Pocket Family update.. It will not open. I fear I will lose all of my wonderful progress that I have made so far. PLEASE HELP!!!!
We're really sorry you're having issues with the game and we know how important Pocket Family is to our players! The game should still open after downloading all the new assets we've added (the longer loading screen is because the game is trying to access all the new art). We're working on some major fixes now - in the meantime, try these steps that have worked for about 70% of players:
- force quit the app (double tap home button, tap on app, press on the X)
- connect to wifi
- reload pocket family and leave it till it either loads or crashes
- if it crashes, please try loading again (just once)