Pocket Family Feedback

Questions? Concerns? Suggestions? Our friendly staffs will respond to your queries asap!

  1. Travel Button

    Make the travel button icon a car instead of a trio of houses. I often click it when I want to build a new building, and then I have to spent 5-10 seconds going to the travel page and then returning.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Since the latest update

    The game has confused me since the latest update.. Now I have to put the seat down and blow the candles out.. The opposite to what I've been playing.. And now the people and tv has weird lines at the top of it.. Is this something that is going to be fixed? I've lost a lot of interest in this app since the update

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Earning money

    The counters for earning money don't seem to work anymore so I cannot collect any wages from the characters. It's very frustrating!! The game has pretty much been rendered impossible to play. Also- it seems like you've lowered some of the characters earnings. As I've been unable to collect any money for around two weeks I think you should put the wages up and/or offer your players a reward for our patience! Thanks

    20 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. problem2

    after u all fixed the bug of not able to get money, the same thing happened again. was fine for a while but the time won't move again.

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. I cant find the spring break wallpaper. What is it?

    I cant find the spring break wallpaper.

    11 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. 2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Problem

    Since the latest update, I couldnt collect from the family member. The time Only moves if Iet it on.

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. How do you move things

    Moving items:
    1) Tap Design Mode button (on the lower right)
    2) Tap the category tab of the item you wish to move (so if it's a furnishing, tap the 2nd tab for furnishings)
    3) Tap & hold the item you want to move (it may help if you zoom in)
    4) Drag the item to the place you want and double tap to confirm placement

    44 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Moving rooms around

    Moving Rooms:
    1) Tap Design Mode button (on the lower right)
    2) Make sure the Room tab is selected in the store.
    3) Tap & hold the room you want to move.
    4) Drag the room to the place you want and double tap to confirm placement

    14 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. The house alarm

    Every time I buy the house alarm it disappears. Is there a certain room it has to be placed?

    9 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Level 7

    I just want to know what goals you need to achieve for level 7 as I haven't had any pop up yet

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. I am on level 14, and I leveled up without completing the quests 'sleepover time!!' and 'book hunt' I can no longer purchase the library or

    I am on level 14, and I leveled up without completing the quests 'sleepover time!!' and 'book hunt' I can no longer purchase the library or tv room in the store therefore not being able to complete the quests and get new ones. How is this fixed?

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. How to see if the house alarm is working?

    Tap the alarm once it sparkles to check to see if it's working.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. After I bought my living room, why can't collect money from flowers ,etc.

    Sorry about that! There is a bug right now that prevents players from collecting from furnishings at higher levels. This should be fixed in the next few days; thanks for your patience!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. How to apply for permit

    To apply for a zoning permit, just tap the Permit signs on either side of the house or on top of the house. Then tap "Apply" to begin the expansion process.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. How do I sell items?

    Sell furnishings:
    1) Tap Store button (on the lower right)
    2) Tap the item category tab (so if it's a furnishing, tap the 2nd tab for furnishings)
    3) Double tap the item you want to sell (it may help if you zoom in)
    4) Drag the item to the Store. You will see the Store display a "Drag here to sell" message. On dragging, you will be prompted if it's ok to sell the furnishing

    34 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. How do I earn hearts?

    You earn hearts on level up! One heart per level up is provided.

    16 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Do you have to pay to play Pocket Family?

    Pocket Family is free-to-play, but like other appstore games, you can spend money to buy additional coins or hearts to improve the gameplay experience.

    9 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. How can I get a refund?

    Refunds are provided by the Apple Store to ensure your account is secured and private. You will have to contact Apple Customer Support directly to handle refunds.

    3 votes
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  20. 0 votes
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