AdminKooapps (Customer Support Agent, Kooapps)

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  1. 3 votes
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    4 comments  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi! We don't have that feature in the game. If you have any suggestions, please feel free to tell us! :)

  2. 7 votes
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    2 comments  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi! Thank you for that suggestion! We'll forward that to our team and be sure to check in for new updates in the future!

  3. 1 vote
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    2 comments  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi Laughing_Panda! Tap the Tool icon then choose the box icon. Tap and hold the items then drag it to the storage. Here's a detailed instruction on how to do it: https://www.facebook.com/PocketFamily/photos/a.279184792184138.45799.246963162072968/1219276471508294/?type=3&theater

  4. 3 votes
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    1 comment  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi! Thank you for that suggestion! We'll forward that to our team and be sure to check in for new updates in the future!

  5. 1 vote
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    1 comment  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi Milla! Please message us in the Customer Support in the game (Go to Settings > click the third button from the top, the one with the wrench icon > Customer Support) so that we can take a closer look with this issue and have it fixed immediately. Thanks!

  6. 1 vote
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    1 comment  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi Some great person! Tap and hold the room until it becomes green, then place it to any space you want.

  7. 2 votes
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    1 comment  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi Ann! Kindly tap the "Apply for Permit" signage at the side of the house to expand it sideways.

  8. 1 vote
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    2 comments  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi! Thank you for that suggestion! We'll forward that to our team and be sure to check in for new updates in the future!

  9. 1 vote
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    2 comments  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi Andrew! We'd like to look into this. Could you please contact us using our in-game support? Go to Settings > click the third button from the top, the one with the wrench icon > Customer Support. Kindly send us a screenshot of your "blurry" characters. Thank you! We hope to hear from you soon!

  10. 1 vote
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    1 comment  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi Andrew! Thank you for that suggestion! We'll forward that to our team and be sure to check in for new updates in the future!

  11. 1 vote
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    1 comment  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi! Thank you for that suggestion! We'll forward that to our team and be sure to check in for new updates in the future!

  12. 1 vote
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    1 comment  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi! Thank you for that suggestion! We'll forward that to our team and be sure to check in for new updates in the future!

  13. 0 votes
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    1 comment  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi Piglet2nd! Thank for your feedback! We're glad that you love playing Pocket Family! :)

  14. 0 votes
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    1 comment  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi Piglet2nd! Thank for your feedback! We're glad that you love playing Pocket Family! :)

  15. 0 votes
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    1 comment  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi! To move rooms, tap and hold the room, then drag it to the location that you want to place it. Make sure that the garage is empty.

  16. 1 vote
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    3 comments  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi Piglet2nd! Thank you for your support! We don't have the exact date on when is the next update. But we'll try our best to finish it soon!

  17. 0 votes
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    1 comment  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi Piglet2nd! You can reach up to level 31!

  18. 0 votes
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    1 comment  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi Piglet2nd! What do you mean? You can view the characters by tapping the Family Album icon!

  19. 1 vote
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    1 comment  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi Franny! Thank you for that suggestion! We'll forward that to our team and be sure to check in for new updates in the future!

  20. 1 vote
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    1 comment  ·  Pocket Family Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminKooapps (Customer Support Agent, Kooapps) commented  · 

    Hi I Love China! The game is only available in English and Chinese. Thank you!

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